Client Support Hub


Welcome to our client support hub. This hub allows you to submit support requests, book in-house platform training sessions, find answers to many of the frequently asked questions around technology, liquidity and post-trade queries.

You can also email us with any queries you may have in relation to our FX trading solutions.

All support tickets are answered according to their respective priority level. For urgent requests, we encourage you to call us +44 (0) 20 7117 2517.


Access help desk contact card details.







Direct urgent requests to your account manager or call operations without delay.

Please complete the support request form to contact our eFX operations team. We will respond to your query subject to its urgency. If your query is time sensitive, such as regarding off-market transactions, we recommend you call or email us immediately.


We are available Sunday 5pm EST to Friday 5pm EST.

The RULE BOOK stipulates that all off-market transactions must be reported within 30 minutes of execution of such transaction.

+44 (0) 20 7117 2517 #1

DMALINK is the only major ECN empowering market makers to trade with funds and asset managers for $0.

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DMALINK trading services, liquidity solutions and advanced algo execution tools are only available in the US to Eligible Contract Participants (ECPs) as defined in the Commodity Exchange Act. Outside the US, DMALINK's products and services are available to those meeting the Professional Clients definition in the EU Markets in Financial Instruments Directive (“MiFID II”) and in compliance with local law and regulation.


None of the information made available through should be construed as providing any type of investment or other advice, nor should it be considered as solicitation, recommendation, endorsement or offer to purchase or sell any financial security or other financial instrument. Anyone wishing to invest in any of the products outlined on or any online or offline marketing material, provided by DMALINK, should seek independent financial or professional advice.


DMALINK does not provide any of its services or solutions to retail clients as categorised under (MiFIDII).


The brand "DMALINK" is Trademark protected under the Trade Markts Act 1994. DMALINK and all other DMA LINK LIMITED product or service names are registered trademarks or trademarks of DMALINK Group Companies in the United Kingdom and other countries. Other brand and product names are trademarks of their respective companies.


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